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Record haul for Guild Agents at The ESTAS

Posted on: Monday, May 20, 2019


Guild Agents win a record number of awards at The ESTAS, the most prestigious awards in the UK property industry

The Guild Member agents around the UK were recognised at the prestigious ESTAS Customer Service Awards for 2019, the biggest awards in the UK property industry. The winners were announced at a lavish luncheon and awards ceremony at the Grosvenor House, Park Lane London attended by 1,000 of the UK’s top property professionals.

About the event

The awards, celebrating their 16th year, determine the best estate and letting agents in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their agent. Over 45,000 surveys were completed by customers via the ESTAS feedback platform.

After receiving a record 59 nominations in the regional shortlists (up 10 on 2018), the odds were good for Guild Members as Phil Spencer announced the winners for 2019, and they weren’t disappointed. Guild Members walked away with nine regional golds, five regional group golds and the prestigious Grand Prix for Best Estate Agent Office won by Dourish & Day in Stafford.

Phil Spencer, who has hosted the ESTAS every year since their inception in 2003, said “The ESTAS encapsulates what your typical agent is trying to do, which is to provide honest, transparent service for their clients. These awards are special because shortlisted and winning firms are selected purely on the service they deliver. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”

Simon Brown Founder of The ESTAS said “At The ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS review and awards platform brand help agents generate consumer trust.”

Iain McKenzie, CEO at The Guild, said “For so many Guild Members to have been recognized at The ESTAS is a phenomenal achievement that the network can be proud of. We want to set the standard for professionalism and service in the industry, and the awards achieved are the recognition that Guild agents are among the best of the best.”

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We really wanted a purchase to go ahead through Wilkes-Green and Hill as you have been the most helpful agent we have ever come across (including Newcastle, Glasgow and Carlisle cities!) and we are sorry that the time you have expended on us has been in vain...

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Thanks to you all for making the sale of Mum's house so easy at a difficult time for myself and family...

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I've bought and sold many places - leading to a low opinion of estate agents! Until you came along! Many thanks for your professionalism, hard work and continued efforts. They are very much appreciated.

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It's not very often that you come across someone so helpful and enthusiastic that it makes you smile!!Moving house was supposed to be stressful; thanks for making it so easy!! Your professionalism and hard work is much appreciated.

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You have handled the situation admirably, as have your staff...

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I would like to say again how grateful I am for all of your support since you took the property on to your books and all of the advice you have given me which was often above and beyond the call of duty. Your professionalism throughout has been excellent...

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A very big thank you to all of you for really fantastic service...definitely 5-star!

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...for your attention to detail and always returning my calls...

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...we would like to thank you, Gayle, Amanda and Tracy for all your help and kindness over the last 5 years, which has helped us tremendously. We also appreciate that you have gone the extra mile in several circumstances knowing that we were so far away...

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Having recently used 3 other agents I can say with hesitation that WGH are in a different league, very professional, efficient, polite and friendly. 3 other agents have marketed my house which only achieved 2 viewings in total. I had 2 viewings with WGH in the first week which I put down to their marketing skills

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WG-H couldn't have been more helpful, queries were answered immediately by professional courteous staff , and they even offered to turn the heating up in our holiday house when the weather was particularly cold. Gayle would ring us during an evening to respond to our query , if required and Amanda even paid a cheque into our bank account. What a lovely company to work with.

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Adrian and his team have been amazing from start to finish. Very polished team, with the highest standards. I have recommended them to friends and family who have also been impressed by them.

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